Refund policy
RETURN & REFUND POLICY
Return Eligibility
Products may be returned within 7 days of delivery, provided they are:
- Unused
- Unopened
- In their original packaging
- Returned in the same condition in which they were received
All returned products are subject to inspection before approval.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Opened or used products
- Products with broken seals or damaged packaging
- Gift Cards
- Sale or clearance items
- Promotional or limited-edition products, unless otherwise required by law
ALVÉ reserves the right to refuse any return that does not meet these requirements.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at bonjour@alvenails.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Failure to notify us within this timeframe may affect our ability to review your claim.
Approved claims may be eligible for a replacement or refund at ALVÉ's sole discretion.
Refunds
If an order is returned to ALVÉ because of an incorrect, incomplete, or undeliverable shipping address provided by the customer, and the customer chooses not to have the order reshipped, ALVÉ reserves the right to deduct the original shipping charges, return shipping costs (if applicable), a restocking fee of up to 50%, and any reasonable handling fees from the refund.
Refunds are issued only after the returned product has been received, inspected, and approved.
Approved refunds will be issued to the original payment method used at checkout.
Original shipping charges are non-refundable unless the return results from an error made by ALVÉ.
Please allow additional processing time for your financial institution to process the refund.
Contact
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: bonjour@alvenails.com