Shipping policy
SHIPPING POLICY
Last Updated: August 5, 2026
Thank you for choosing ALVÉ.
We are committed to processing and shipping every order with the highest level of care and accuracy.
Order Processing
Orders are typically processed within 2–4 business days.
Processing times may be extended during periods of high order volume, holidays, product launches, or circumstances beyond our control.
Orders are fulfilled in the order they are received. Orders placed on weekends or public holidays will begin processing on the next available business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing time and shipping transit time are separate.
Domestic Shipping (United States)
We ship throughout the United States using trusted shipping carriers.
Estimated delivery times are generally 2–5 business days after shipment for in-stock products. Delivery estimates are provided for convenience only and are not guaranteed.
ALVÉ is not responsible for delays caused by shipping carriers, weather conditions, holidays, natural disasters, or other events beyond our reasonable control.
Shipping rates are calculated automatically during checkout.
International Shipping
We ship to select international destinations.
International delivery times vary depending on the destination, customs processing, and local carriers and cannot be guaranteed.
Customers are solely responsible for all customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by their country's customs authorities.
ALVÉ is not responsible for customs delays, import restrictions, refused shipments, or additional fees imposed by customs authorities.
Order Changes & Cancellations
Orders begin processing shortly after they are placed. Because of this, we cannot guarantee order modifications, cancellations, or shipping address changes once an order has been submitted.
If you need assistance, please contact us as soon as possible at bonjour@alvenails.com. While we will make every reasonable effort to accommodate your request, changes cannot be guaranteed once order processing has begun.
Cancellation requests will only be considered if the order has not yet entered fulfillment or been shipped.
If a cancellation is approved after payment has been processed but before fulfillment begins, ALVÉ reserves the right to deduct any non-refundable payment processing fees from the refund, where permitted by applicable law.
If a cancellation is approved after the order has been packed, prepared for shipment, or fulfillment has begun, ALVÉ reserves the right to deduct reasonable fulfillment, handling, and administrative costs from the refund.
Once an order has been transferred to the shipping carrier, it can no longer be canceled.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an order is returned to ALVÉ because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be responsible for all additional shipping costs required to reship the order.
If the customer chooses not to have the order reshipped, ALVÉ reserves the right to deduct the original shipping charges, return shipping costs, and any applicable handling fees from the refund.
ALVÉ is not responsible for orders delivered to an address provided incorrectly by the customer.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
ALVÉ is not responsible for lost, stolen, delayed, misdelivered, or damaged packages after they have been accepted by the shipping carrier.
If you experience a delivery issue, we recommend contacting the shipping carrier directly. We will gladly assist where possible by providing shipping documentation or supporting information.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at bonjour@alvenails.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Failure to notify us within this timeframe may affect our ability to review your claim.
Approved claims may be eligible for a replacement or refund at ALVÉ's sole discretion.
Shipping Restrictions
ALVÉ reserves the right to refuse or cancel any order where shipping restrictions, legal requirements, suspected fraud, payment verification issues, or other circumstances prevent us from completing the shipment safely and lawfully.
Policy Updates
ALVÉ reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes become effective immediately upon publication on our website.